Shipping & returns
Shipping, insurance, and returns
Coins ship discreetly packaged and fully insured. Final carriers, thresholds, and windows are being confirmed with our insurer before publication.
Draft — pending owner approval. The wording below is a working template. Final terms are confirmed by Nucoins before this page goes live; email us if you need the current terms in writing today.
Packing
Certified coins ship in their holders, cushioned and immobilised inside a plain outer box with no indication of contents. Raw coins ship in inert flips or capsules.
Insurance and signature
Every shipment is insured for its full purchase value in transit. Higher-value shipments require an adult signature on delivery. Exact carriers, coverage limits, and the signature threshold are pending confirmation.
Handling time and rates
Orders are prepared and dispatched on business days after payment clears. Shipping rates, any free-shipping threshold, and international availability are calculated at checkout by our commerce system — nothing is estimated on this site.
Returns
Because each coin is a single item, returns are handled individually. The intended terms are a defined inspection window from delivery, with certified coins returned in an unopened, undamaged holder and shipped back insured. The final window, who pays return shipping, and any fee are pending owner approval.
Authenticity
If a coin is shown to be inauthentic or not the item described, we take it back. The exact guarantee wording is pending approval — ask us in writing in the meantime.
Grading disagreements
A difference of opinion about grade on a certified coin is not a defect; the grading service assigned the grade. We will still discuss any concern with you directly.